Digital products, not physical goods
Tech Co sells or intends to sell access to digital applications and subscription software. No physical items are sold, so physical returns and shipping do not apply.
Requesting a refund
Contact Tech Co support with the app name, purchase date, amount, transaction reference and a short description of the issue. Do not provide full payment card details. We will assess the request in line with the purchase terms, the relevant payment provider's process and applicable consumer law, including where digital services are faulty, misdescribed or not supplied as agreed.
For purchases processed by Apple App Store or Google Play, refund requests may need to be submitted through that store's refund process. For direct website purchases, contact Tech Co support.
Your UK consumer rights
Where UK distance-selling cancellation rights apply, consumers may normally have a 14-day cancellation period, subject to the legal exceptions for digital content or services and any valid express consent and acknowledgements collected at checkout. We will not treat statutory rights as waived unless the legal requirements are met. Separate remedies may apply if digital content is faulty or a service does not meet its legal obligations.
Billing disputes
If you do not recognise a charge, are billed incorrectly or have a problem with paid access, please contact us first so we can investigate. You retain the right to contact your bank, card issuer or platform provider about any dispute. We do not prevent you from exercising chargeback or statutory rights.
Contact
Tech Co Customer Support — contact email to be confirmed and published before the website goes live. Visit Customer Support for the current contact details.